Syllabus

Introduction


Objectives

 

Section 1: Communication Theories and Models


Definitions


Purposes of organisational communication


Time spent by managers in communicating


Communication and leadership


Verbal and non-verbal communication


Five models of communication


Perspectives of communication


Section 2: Barriers to Communication


Barriers to communication


Message ambiguity


Language


Distortion


Physical noise and distance


Emotions - fear, anxiety, mistrust, anger


Perceptions


First impressions and frozen evaluations


Stereotyping


Polarisation


Evaluate too early and not listen

 

Section 3: Formal and Informal Communication


Formal and informal communication


Vertical communication


Network patterns


Horizontal (lateral) communication


The grapevine

 

Section 4: Communicating Culture


Communication of culture


Selection of candidates


Reputation


Job adverts


Brochures, job descriptions, person specifications


Interviews and the selection process


Induction training


Humility-inducing experiences and in-the-trenches training


Rewards and control systems


Reinforcing folklore and consistent role models

 

Summary

 

Tutor-marked Question Paper