Introduction
Objectives
Section 1: Communication Theories and Models
Definitions
Purposes of organisational communication
Time spent by managers in communicating
Communication and leadership
Verbal and non-verbal communication
Five models of communication
Perspectives of communication
Section 2: Barriers to Communication
Barriers to communication
Message ambiguity
Language
Distortion
Physical noise and distance
Emotions - fear, anxiety, mistrust, anger
Perceptions
First impressions and frozen evaluations
Stereotyping
Polarisation
Evaluate too early and not listen
Section 3: Formal and Informal Communication
Formal and informal communication
Vertical communication
Network patterns
Horizontal (lateral) communication
The grapevine
Section 4: Communicating Culture
Communication of culture
Selection of candidates
Reputation
Job adverts
Brochures, job descriptions, person specifications
Interviews and the selection process
Induction training
Humility-inducing experiences and in-the-trenches training
Rewards and control systems
Reinforcing folklore and consistent role models
Summary
Tutor-marked Question Paper