Syllabus

Introduction

Objectives

Section 1: Communication Theories and Models

Definitions

Purposes of organisational communication

Time spent by managers in communicating

Communication and leadership

Verbal and non-verbal communication

Five models of communication

Perspectives of communication

Section 2: Barriers to Communication

Barriers to communication

Message ambiguity

Language

Distortion

Physical noise and distance

Emotions - fear, anxiety, mistrust, anger

Perceptions

First impressions and frozen evaluations

Stereotyping

Polarisation

Evaluate too early and not listen

Section 3: Formal and Informal Communication

Formal and informal communication

Vertical communication

Network patterns

Horizontal (lateral) communication

The grapevine

Section 4: Communicating Culture

Communication of culture

Selection of candidates

Reputation

Job adverts

Brochures, job descriptions, person specifications

Interviews and the selection process

Induction training

Humility-inducing experiences and in-the-trenches training

Rewards and control systems

Reinforcing folklore and consistent role models

Summary

Tutor-marked Question Paper