Certificate in Contact Centre Operations (RQF) Level 3 Course 5 Lessons only
PAY IN FULL AND GET THE DISCOUNTED NEW PRICE £562.49
OR PAY BY INSTALMENTS STARTING WITH JUST £9.99 DEPOSIT
19+ Advanced Learner Loans are available on this course.
We may also have an interest free payment plan on this course, please click on the fees tab for more information.
Limited number of 19+ loans available on this course
offer expires 28 Feb 2017
Certificate in Contact Centre Operations (RQF) Level 3
Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations RQF Qualification (600/8857/6) is aimed learners who would like to progress within the contact centre industry.
This qualification is suitable if you have some experience working in a contact centre and want to develop your skills further. You should already be clear and friendly on the phone, be a team player and have a professional attitude when dealing with customers. Perhaps now you’re looking to move into a supervisory or call centre management position.
Regardless of whether you’re working in direct sales or customer support, this level 3 qualification can help to advance your career within a contact centre environment. Competence can be developed in a range of activities:
- Managing customer care
- Leading direct selling activities
- Co-ordinating support for products or services
- Contributing to performance management
What will you study on this Contact Centre Operations course?
The contact centre training includes a combination of units that you must learn and also optional units which you can choose from. For instance, complying with health and safety procedures in a contact centre is mandatory. So is Developing personal and organisational effectiveness in a contact centre.
Optional units that can be selected, range from:
- Supervise customer service activities in a contact centre
- Lead direct sales activities in a contact centre team
- Handling objections and closing sales
- Plan, allocate and monitor work of a team
What courses can I progress onto on completion of the Certificate in Contact Centre Operations RQF Level 3 course?
Learners can go on to study further in areas such as:
- Advanced Contact Centre Operations Apprenticeship
What are my future employment possibilities?
After achieving this HABC Level 3 Certificate in Contact Centre Operations RQF Qualification, you’ll be able to undertake higher level qualifications within the Contact Centre sector. With evidence of contact centre training, you could also progress into a middle and senior management position within the Contact Centre environment.
As a supervisor/manager you would have more responsibilities. These could be managing a team of staff and organising their workload. Briefing teams on targets, new initiatives and policy changes. As well as, coaching and training other employees.
Am I required to do a placement?
This is a knowledge based distance learning course. No previous sales or marketing experience is needed and it doesn’t t require you to have a placement. However, any work practical experience would be an advantage to you.
Great news! If you study this course you have the option to either fund the course yourself privately, or we are able to offer you the course funded using a 24+ Advanced Learning Loan. Please click the “fees tab” for more information on how you can fund your course.
Yes, there is Government funding available for doing this course...
You can choose to fund this course privately, yourself, or you could get a 19+ Advanced Learner Loan. Stonebridge has partnered with Dimensions Training Solutions, who are accountable to the Skills Funding Agency (SFA) and Ofsted, to provide this course with Government backed funding. Through Dimensions Training Solutions, you can access your 19+ Advanced Learner Loan, if you meet the criteria. The two main conditions are:
- You need to be aged 19 or over
- You need to be a UK citizen.
Would a 19+ Advanced Learner Loan make any difference to my course?
Yes, when you study using this kind of funding, "Dimensions Training Solutions" deliver your course and it does offer considerably more than the same one without the 19+ funding loan.
Enhanced course content
Six Employability and Independent Learning Skills (EILS) modules are embedded in the content of your course: Maths, English, Digital Life Skills, Confidence, Resilience and Meeting Deadlines.
You can choose to study a further four: Workplace Ready, Initiative, Teamwork and Problem Solving. These are all designed to boost your personal skill level and help your career progression.
Additional personal support
A Student Support Officer (SSO) will be assigned to you, so you have a single point of contact throughout your course to support you with any admin issues.
Dimensions Training Solutions regularly update the SFA with details of study hours, and evidence of learning, in order to responsibly account for your course funding.
You will have an Individual Learning Plan with a set "finish date" and your SSO is there to encourage and help you stay on course. This is in addition to your Assessor, who assesses your work and provides personal constructive feedback.
The difference between courses funded by 19+ loan and privately funded courses when you enrol from the Stonebridge website
by 19+ Advanced
|Course funded Privately|
|Personal Student Support Officer assigned to you||✖|
|Personal Assessor Support assigned to you|
|Automatic embedding of 6 key Employability and Independent Learning Skills (EILS) in course||✖|
|10 EILS available|
|Course delivered by Dimensions Training Solutions||✖|
|Course delivered by Stonebridge Associated Colleges||✖|
|Individual Learning Plan with a set "finish date"||✖|
|Flexible deadline to finish your course||✖|
|Online study delivery|
|Postal study delivery|
|Payment in full or in instalments while you study||✖|
|Eligibility requirement for loan||✖|
|Nothing to pay until course is finished and you earn over £21,000 pa.||✖|
Courses on the Stonebridge website funded by 19+ Advanced Learner Loans are delivered by Dimensions Training Solutions
Dimensions Training Solutions are rated "Good" by Ofsted