Customer Service Principles: NCFE Level 3 Certificate (QCF) Course 3 Lessons only £419.99
19+ Advanced Learner Loans are available on this course.
We may also have an interest free payment plan on this course, please click on the fees tab for more information.
Limited number of 19+ loans available on this course
offer expires 31 Jan 2017
NCFE Level 3 (QCF) Certificate in the Principles of Customer Service course
The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.
The NCFE Level 3 Certificate in Principles of Customer qualification focuses on the effective use of communication in relation to customer service, it also looks at how customer service can be delivered in different sectors. Finally the course will focus on what steps can be taken to improve customer service.
The qualification consists of 3 mandatory units. You will work through three modules that include all the course material that you need for the 3 units. Once you have completed each module you will be required to complete unit assessments that provide evidence of your knowledge and understanding in:
1. Understand the use of communication in customer service.
2. Understand the principles of customer service delivery in different sectors
3. Understand the principles of making improvements to customer service
Opportunities for further education and training
After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:
NCFE Level 3 NVQ Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service
Yes, there is Government funding available for doing this course...
You can choose to fund this course privately, yourself, or you could get a 19+ Advanced Learner Loan. Stonebridge has partnered with Dimensions Training Solutions, who are accountable to the Skills Funding Agency (SFA) and Ofsted, to provide this course with Government backed funding. Through Dimensions Training Solutions, you can access your 19+ Advanced Learner Loan, if you meet the criteria. The two main conditions are:
- You need to be aged 19 or over
- You need to be a UK citizen.
Would a 19+ Advanced Learner Loan make any difference to my course?
Yes, when you study using this kind of funding, "Dimensions Training Solutions" deliver your course and it does offer considerably more than the same one without the 19+ funding loan.
Enhanced course content
Six Employability and Independent Learning Skills (EILS) modules are embedded in the content of your course: Maths, English, Digital Life Skills, Confidence, Resilience and Meeting Deadlines.
You can choose to study a further four: Workplace Ready, Initiative, Teamwork and Problem Solving. These are all designed to boost your personal skill level and help your career progression.
Additional personal support
A Student Support Officer (SSO) will be assigned to you, so you have a single point of contact throughout your course to support you with any admin issues.
Dimensions Training Solutions regularly update the SFA with details of study hours, and evidence of learning, in order to responsibly account for your course funding.
You will have an Individual Learning Plan with a set "finish date" and your SSO is there to encourage and help you stay on course. This is in addition to your Assessor, who assesses your work and provides personal constructive feedback.
The difference between courses funded by 19+ loan and privately funded courses when you enrol from the Stonebridge website
by 19+ Advanced
|Course funded Privately|
|Personal Student Support Officer assigned to you||✖|
|Personal Assessor Support assigned to you|
|Automatic embedding of 6 key Employability and Independent Learning Skills (EILS) in course||✖|
|10 EILS available|
|Course delivered by Dimensions Training Solutions||✖|
|Course delivered by Stonebridge Associated Colleges||✖|
|Individual Learning Plan with a set "finish date"||✖|
|Flexible deadline to finish your course||✖|
|Online study delivery|
|Postal study delivery|
|Payment in full or in instalments while you study||✖|
|Eligibility requirement for loan||✖|
|Nothing to pay until course is finished and you earn over £21,000 pa.||✖|
Courses on the Stonebridge website funded by 19+ Advanced Learner Loans are delivered by Dimensions Training Solutions
Dimensions Training Solutions are rated "Good" by Ofsted